Our club uses its own chat app for all team and club communication — announcements, team chat, training and game details, all in one place. Here's everything you need to get set up and find your way around.

You join the app by invitation from the club — there's no public sign-up. When the club invites you, an email arrives with your personal sign-up link.

1	Open the email and click the link. The link is valid for 7 days — if it's expired, contact the club and we'll send a fresh one.
2	Create your account. Your email is already filled in — just check your name and choose a password.
3	Read the confirmation page. It tells you what happens next: either you're in straight away, or your channel access will be set up once the club confirms your membership. If you're waiting, you'll get access to all your channels as soon as the club finalises things — nothing more for you to do.

The app protects your account with two-factor authentication (2FA) — a one-time code sent to your email.

1	Enter your email and password on the login screen.
2	Check your email for a 6-digit code. On a device you haven't used before, the app emails you a code.
3	Enter the code. Tick Remember this device to skip the code on that phone or computer for the next 30 days. Didn't get it, or typed it wrong? Tap Resend code for a fresh one.

Forgot your password?

1	Tap "Forgot password?" on the login screen and enter your email.
2	Check your inbox for the reset link.
3	Set a new password and log in as normal.

The app runs in your browser, but installing it on your home screen makes it feel — and behave — like a normal app, including push notifications.

iPhone & iPad (Safari)

1	Open the club's app address in Safari (it must be Safari on iPhone).
2	Tap Share — the square with the arrow at the bottom of the screen.
3	Tap "Add to Home Screen", then Add.
4	Launch it from your home screen — it opens full-screen, just like a native app.

Android (Chrome)

1	Open the club's app address in Chrome.
2	Tap "Add to Home Screen" when the banner appears (or via the ⋮ menu), then Install.

The app is organised into tabs:

Tab	What's there
Chat	All your channels, organised into groups, plus the club calendar of upcoming games and training
Messages	Your private direct messages with other members
Alerts	Every notification — mentions, reminders and club announcements — newest first
Members	The club address book — tap anyone to message them
Information	Club information published by the club — venues, contacts, policies, fees
Profile	Your details, notification settings, password and sign out

The Chat section

Channels sit in the left panel, sorted into groups (folders) — each shows a badge when there's something unread. You only see the channels you've been given access to. Opening a channel with unread messages drops you at the first new one, marked with a blue NEW line, so you always pick up exactly where you left off.

The Information section

The Information tab is the club's noticeboard for the stuff you'll want to look up more than once — venue details, committee contacts, codes of conduct, fee information. The club keeps it up to date, so check here before asking!

General

#general is the whole-club channel — every member is in it automatically. It's the place for club-wide chat and questions.

Announcements

Announcement channels carry official club news — only club admins and coaches can post there, and the sender's name and title always appear with the message, so you know it's official. Keep notifications on for these: this is how the club reaches everyone.

Your team channels

Each team has its own private channel — your team's home for chat between players, parents and coaches. This is where your coach posts Game Day and Training details and runs availability polls (tap Yes or No right on the poll — you can change your answer by tapping again). Game and training posts land in your calendar automatically, and the app reminds you the day before and the morning of each one.

Read-only channels

Some channels are pinboards — rules, documents and links posted by the club for reference. You can read but not post.

If you hold the Coach or Manager role, you get access to Coach Tools in your team channels — a button beside the message bar for posting rich cards instead of plain messages. There are three:

• Game Day — announce a match. Fill in the title (e.g. "Round 5 vs Tigers"), date, time, opponent and location, with an optional description and image, and a formatted match card is posted to the channel.
• Training — schedule a session with a title, date, time and location, plus optional session notes.
• Availability Poll — check who's available. Members tap Yes / No right on the card, the counts update live, and as the coach you can see exactly who answered what. Members can change their answer by tapping again.

• Send a message: type in the bar at the bottom. On a computer, Enter sends and Shift+Enter adds a new line.
• Mention someone: type @ and pick their name — they get a notification. Mentioned names show highlighted in the message.
• Emoji & GIFs: use the pickers next to the message bar. Classic shortcuts convert automatically — :) becomes 😊.
• React: long-press a message on your phone (hover on a computer) and tap an emoji. Tap again to remove it.
• Reply: answer a specific message with Reply — it shows with a quote of the original.
• Photos: share photos from your camera roll with the image button — they appear right in the chat.
• Fix a typo: tap ⋯ → Edit on your own message; it'll show as (edited). You can delete your own messages the same way.
• Copy a message: long-press → Copy Text.

Open the Messages tab, or tap any member's name anywhere in the app, to chat privately. Direct messages work just like channels — photos, reactions, replies and GIFs all included.

• Group chats: tap + New Group DM and pick two or more people — handy for carpools and team parents.

The Profile tab shows how the rest of the club sees you — your photo (or a coloured-initials avatar), display name, @username and bio.

1	Tap Edit Profile.
2	Update what you like: take or choose a photo, change your display name, username or bio, or pick a different avatar colour.
3	Save. Changes show across the app straight away.

Changing your password

Profile → Change Password — enter your current password, then your new one twice.

Trusted devices

Profile → Accepted Devices lists every device where you ticked "Remember this device" at login, and when each one expires. Remove any device to require the 2FA code again next time it's used — worth doing if you signed in on a shared or borrowed phone.

Notifications are how you'll know about game changes, coach announcements and messages — please turn them on.

1	Allow notifications when the app asks. The first time you open the app it requests permission — tap Allow.
2	Check your phone settings if you missed it. On iPhone: Settings → Notifications → find the app → Allow Notifications. On Android: Settings → Apps → the app → Notifications.
3	Fine-tune in the app. The Profile tab has separate switches for channel messages, direct messages and @mentions.

What you'll be notified about

• New direct messages
• @you and @everyone mentions in your channels
• Game and training reminders — the day before and the morning of
• Club-wide announcements

Test that it's working

1	Install the app on your home screen first (see Installing the app above) and make sure you allowed notifications.
2	Close the app or lock your phone.
3	Ask a family member or teammate to send you a direct message. Within a few moments a notification should appear on your lock screen — tapping it opens the app straight at that conversation.
4	Nothing arrived? Check the phone settings in step 2 above, make sure the conversation isn't muted, and check your phone isn't in Do Not Disturb.

• Can't log in? Use "Forgot password?" on the login screen, or contact the club if your invite has expired.
• Missing a channel? If you can't see your team's channel, let your team manager or the club know and we'll fix your access.
• Anything else: message the club through the app, or use the contact page on this website.

This guide covers the everyday member experience, plus the Coach Tools available to coaches and team managers. Anything else, just ask the club.